Reference

Open Legal Access for Indonesia

Open this page when you need the rules that sit behind your account, not a sales pitch.

Local-law access onlyIndonesia account checksDANA, OVO, GoPay, QRISChat and email paths
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CONTACT PATHS

Switch to support for legal requests

When a legal request needs a person, we keep the path simple. Start with live chat during the daily window, then move to email if you need a written trail or documents attached. If your change touches a DANA, OVO, GoPay, or QRIS record, include the account name and phone number so we can verify ownership before we act.

Team online

Live chat

Start here when you need access checks, a data correction, or a record of your request. We answer live chat daily from 08:00 to 22:00 WIB, then move anything document-heavy to email.

Email

Use email for name changes, region questions, or a written trail you can keep. Send the same account email, phone number and issue in one message, and we will reply after ownership checks.

Account form

The account form fits requests that need a clean paper trail, such as deletion, correction, or a payment-link query tied to DANA, OVO, GoPay, or QRIS. We route it to the right team.

DATA CONTROLS

Explore data handling and security

We handle legal data as little as possible and only for a clear purpose. That means session cookies, contact details, and account history are kept for access checks, change requests, and retention…

Data handling

We collect the details needed to run your account, answer legal requests, and keep a record of changes. That can include your name, contact number, device data, and the payment rail reference linked to DANA, OVO, GoPay, or QRIS.

Cookie use

Cookies help us keep you signed in, remember language choice, and spot unusual access. If you clear them, you may need to confirm the device again and reset some page settings before continuing.

Account security

Before we change sensitive fields, we verify ownership with matching contact details or a recent account action. That check helps us protect your legal requests and the payment trail tied to the account.

Record retention

We keep account and transaction records only as long as needed for service, dispute handling, and legal retention. After that period, we remove or de-identify the data, unless local law requires a longer hold.

Contact path

For a correction or access question, start with live chat and, if needed, follow with email so we can keep the same case number. Include your account name, phone number, and the change you want.

Request changes

If you need to update your name, phone number, or region flag, send one clear request and we will check the account details before editing. Where local law allows, we will confirm the change in writing.

Open common legal questions

These questions focus on access, record handling, and the steps we use before we change anything on your account. If you send the same name, phone number, and reason in the first message, we can route it faster. When local law changes, we adjust what we can accept and keep the contact trail on file so you can follow the status later.

You can only proceed where local law permits. We check the region, the account details, and the current legal setting before moving forward, so access may differ by location.

We keep the message content, account name, phone number, device data, and the outcome of the request. That record helps us trace the case later and respond if you follow up.

Send the exact change by live chat or email, then wait for the ownership check. If the details match, we update the record and confirm what changed in writing.

Cookies keep you signed in, remember language choices, and help us spot unusual access. Clearing them may sign you out, but it does not erase the legal record tied to your account.

We keep them only as long as needed for service, disputes, and legal retention. After that, the data is removed or de-identified unless a longer hold is required by local law.

Use live chat first, then email the same case details if you need to attach documents. We route the request to the team that handles account changes and legal checks.

If the law changes, we may narrow access, pause a request, or ask for a fresh check. We keep you updated through the contact detail saved on the account.

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