Reference

Open Our Privacy Policy for Indonesia Accounts

We keep this Privacy Policy in one place so you can check what we collect before you open an account.

Account DataCookiesDevice LogsEmail Support

Explore How Local Law Shapes Data Use

persiktoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to create and secure your account, match a deposit or withdrawal reference, and answer a request you send us. That usually means your email, login history, device or browser signals, and the reference attached to DANA, OVO, GoPay, or QRIS

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checks. We do not ask for more than we need to confirm the account or prevent unauthorised access. If local law in Indonesia requires another handling rule, we follow that rule for the relevant record. This policy applies only where local law permits the site to
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be used, and any change to what we store depends on whether the record is still needed for security, dispute handling, or a transaction audit. You can read this policy before you submit a form, and you can ask us to review a record through live
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chat or email from the address on file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Switch to the Contact Path You Need

The fastest path is live chat, which we keep open 24/7 for privacy and account questions. Email suits requests that need attachments or a written trail, and the account form is useful when you want to ask for a correction from the address on file. If you are checking from a phone, the same three paths work in mobile browsers without asking you to install anything.

Team online

Live Chat

Open live chat any time and we will ask for the email on your account, the last action you took, and the payment channel you used so we can verify your request quickly.

Email

Use email when you need a written trail, want to attach a screenshot, or need to explain a correction in detail. Please send it from the address on file so we can match the request to your record.

Account Form

The account form helps when you cannot reach chat. Fill in the email, time of last login, and the request type, and we will route it to the right privacy handler without extra back-and-forth.

DATA SAFEGUARDS

Browse How We Handle Your Data

We handle this policy area with the same checks we use on account access. That means consent records, device signals, and support messages are tied to the email on file, and you…

Collected Data

We keep the email you submit, the password hash, device type, and login timestamps. Those details help us confirm it is you, stop odd access, and answer any question about your account record.

Cookie Use

Cookies save consent status and session state so you do not repeat the same steps on every page. If you clear them, you may need to log in again and accept the policy prompt.

Account Checks

When you use a new device, we may ask for a fresh login step and a match against the email on file. That keeps account edits tied to your record, not to a copied browser session.

Retention Periods

We keep records only while they are needed for account handling, dispute checks, and the payment trail linked to DANA, OVO, GoPay, or QRIS. After that, we remove or anonymise them where local law permits.

Your Requests

Send correction, export, or deletion requests through live chat or email. We will check the account email, confirm what the law allows, and explain which records must stay for security or audit reasons.

Who We Contact

If a request touches consent, login history, or a closed account, we respond through the same channels and keep the thread attached to your email on file so the record stays easy to trace.

Open Common Privacy Questions and Answers

These questions cover the parts you are most likely to check before you send us any data. We answer in plain language about what we store, how long we keep it, and how you can ask for a change from the email on file. If you want a record checked, use live chat or email and we will follow the local-law rule that applies to your request.

We keep the details you type in, the email on file, device and browser signals, and login timestamps. We use them to verify your account, stop odd access, and answer privacy requests tied to your record.

We keep only the reference needed to match a transaction to your account and complete verification. We do not ask for extra payment details unless a support case needs them and local law allows it.

Cookies remember consent and session state so you do not repeat the same steps on every page. If you clear them, you may need to confirm again and complete a fresh login check.

Yes. Send the request from your account email, tell us what you want changed, and we will check whether local law allows the action. Some records must stay for security or audit reasons.

Use live chat or email, and include the account address plus the time of your last login. That helps us find the right record and respond without asking you to repeat the same details.

We keep records only as long as needed for account handling, dispute checks, and the payment trail. After that period, we remove or anonymise what we no longer need where local law permits.

Open Our Privacy Policy for Indonesia Accounts

Switch to the Contact Path You Need

Live Chat

Email

Account Form

Browse How We Handle Your Data

Collected Data

Cookie Use

Account Checks

Retention Periods

Your Requests

Who We Contact

Open Common Privacy Questions and Answers

01 What do you collect when I open an account?

02 Do you keep DANA, OVO, GoPay, or QRIS references?

03 How do cookies affect my login?

04 Can I ask for correction or deletion?

05 Who do I contact about privacy questions?

06 How long do you keep my records?

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